FAQ

FAQ (Frequently Asked Questions)

Q: After I place my order, when will you ship it?

A: Items take 2-3 to make and then they will be shipped. Custom orders take 5 business days to make before shipping. Some items are already pre-made and can ship immediately. Once shipped, you'll receive an email with a tracking number. 

Q: What days of the week do you ship?

A: We ship orders multiple times a week except for all US Holidays when the USPS is closed.  

Q: Can I have something custom made?

A: In the future we plan to offer the ability to customize some of the goods offered here on Tokyo By Design. 

Q: What happens if I receive the wrong order?

A: Send us an email with a photo of the item you received and your tracking number (for inventory tracking and process sorting). If we indeed messed up we''ll fix the problem immediately and get you the right item. If the item is out of stock, you'll be immediately refunded.

Q: Do you accept returns?

A: Only if the item is unworn, unused and still has any attached tags that came with the product. Send an email to cs@tokyobydesign.com BEFORE returning any item. 

Q: Are the clothes really custom made and limited?

A: Yes. All clothing and accessories are designed, sewn or heat pressed in a little studio in Jersey City, NJ in the USA. The items are purposely limited to ensure each wearer has a unique look and keep our global footprint small. If you're looking for bulk items, such as shoe laces, kicks or other things you believe we have, the Future Tomorrow site would be where we'd have them. The future tomorrow website will be relaunching in the spring of 2020.

Q: Can you help me get my drip on?

A: Always family!

Q: Do you plan to do more than T-Shirts, Totes, Hats and Sweatshirts? 

A: Yes family, but one thing at a time. We've started with a small set of goods to ensure we can deliver on those before branching out. 

Q: What payment methods do you accept?

A: We accept all major credit cards and PayPal.